FAQ

We specialize in comprehensive property security solutions including:

• Driveway Alarms and Security Systems
• Long Range Alarms and Intercoms
• Infrared Motion Detection Systems
• Mailbox Alerts and Monitoring Accessories
• FloodStop Appliance Leak Sensors
• Freeze and Freezer Alarms
• Remote Monitoring Solutions (Web/Cloud/Telephone/Cellular)

Yes! Many of our products like the Dakota MURS Alert Long Range Alarms and Magnetic Probe Driveway Alarms are specifically designed for rural and large property applications, providing reliable security over extended distances.

Absolutely. We provide various remote monitoring solutions including web-based monitoring, cloud services, telephone dialers, and cellular monitoring through our Sensaphone and Monnit Alta product lines.

We ship globally to most locations worldwide. However, we currently cannot ship to select remote areas in Asia and other extremely remote locations. Please contact us if you’re unsure about delivery to your area.

Standard Shipping (DHL/FedEx): 10-15 days after dispatch
Free Shipping (EMS): 15-25 days after dispatch
Please note all orders require 1-2 business days for processing before shipping.

Standard Shipping: $12.95 via DHL or FedEx
Free Shipping: Available for orders over $50 via EMS

Yes! Both our standard and free shipping options include package tracking. You’ll receive tracking information once your order is dispatched from our facility.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we take payment security seriously. We use industry-standard encryption and security measures to protect your financial information. Our payment processing complies with all relevant security standards.

You have 15 days from the date of receipt to initiate a return. Items must be in original condition with all packaging intact. Please contact our customer service team to start the return process.

If you receive a damaged or defective product, please contact us immediately at [email protected]. We’ll work quickly to resolve the issue and ensure you get a replacement or refund.

Yes, we provide technical support for all our security products. Our team can help with installation guidance, troubleshooting, and general product questions.

Once your order ships, you’ll receive tracking information via email. You can use this to monitor your package’s progress. For order status before shipping, please contact our customer service team.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if the order hasn’t been processed for shipping yet.