Our Commitment to Your Security & Satisfaction
At Secure House Gear, we understand that reliable property protection starts with dependable equipment and seamless service. Just as our Dakota Alert 4000 systems and Long Range Driveway Security Systems provide unwavering protection for your property, our shipping and returns policies are designed to deliver the same level of reliability and trust you expect from premium security products.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may occasionally take up to 3 business days.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Priority security equipment needs |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-conscious security upgrades |
Important Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote areas in Asia and other regions may experience extended delivery times or may not be serviceable.
International Shipping
We ship globally with the exception of certain Asian countries and remote regions. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
Returns & Exchanges Policy
Key Return Information
- Return Period: 15 days from delivery date
- Condition Requirement: Products must be unused, in original packaging with all accessories
- Return Shipping: Customer responsibility (except for defective items)
- Restocking Fee: 15% for non-defective returns
Eligible for Return/Exchange
- Defective products (we cover return shipping)
- Products damaged during shipping
- Incorrect items shipped
- Unopened products in original condition
Non-Returnable Items
Due to the specialized security nature of our products, the following cannot be returned:
- Opened or installed security systems (Dakota Alert systems, MURS Alarms, Driveway Alarms, etc.)
- Products missing original packaging or accessories
- Custom-configured systems
- Software or digital products that have been activated
- Monitoring systems that have been registered or configured
Security Note: Once security devices are installed or configured, they cannot be returned due to potential security implications and hygiene reasons.
Return Process – Step by Step
1 Request Authorization
Contact our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
2 Complete Return Form
Use the template below to ensure we have all necessary information to process your return quickly.
3 Package Your Item
Include all original packaging, manuals, and accessories. Securely package to prevent damage during return shipping.
4 Ship to Our Facility
Send your return to:
Secure House Gear Returns
1653 Farm Meadow Drive
Phoenix, US 85034
5 Receive Refund/Exchange
Once received and inspected, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Contact Email: [Your Email]
Phone Number: [Your Phone Number]
Return Details:
Product Name: [Product You’re Returning]
Reason for Return: [Defective/Damaged/Wrong Item/Change of Mind]
Preferred Resolution: [Refund/Exchange]
Refund Information
Refund Processing Time
- 3-5 business days after we receive and inspect your return
- You’ll receive email confirmation once processed
Refund Method
- Refunds are issued to your original payment method
- Credit card/PayPal refunds: 3-10 business days to appear in your account
- Original shipping costs are non-refundable (except for our errors or defective products)
Potential Deductions
- 15% restocking fee for non-defective returns
- Cost of any missing accessories or damaged packaging
- Original shipping charges (unless return is due to our error)
Exchange Process
For exchanges, we’ll ship your replacement product once we receive your return. Expedited shipping is available at additional cost.
Priority Security Replacement: For exchanges of defective security products like Dakota MURS Alert Long Range Alarms or Infrared Motion Driveway Alarms, we may expedite replacement shipping to minimize your security coverage gap.
Damaged or Incorrect Items
If you receive a damaged product or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our security specialists are here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Address: Secure House Gear, 1653 Farm Meadow Drive, Phoenix, US 85034
At Secure House Gear, we’re committed to ensuring your complete satisfaction with every security product you purchase. Your trust in our driveway alarms, monitoring systems, and property security solutions is what drives us to provide exceptional service at every step.