Welcome to Secure House Gear. These Terms and Conditions govern your use of our website and the purchase of our premium security products. By accessing securehousegear.com and making a purchase, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using Secure House Gear’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or purchase our products.
2. Product and Service Description
2.1 Security Products
Secure House Gear specializes in professional-grade property protection solutions including:
- Dakota Alert 4000 Systems
- Long Range Driveway Security Systems
- Infrared Motion Driveway Alarms
- MURS Alert Long Range Alarms and Intercoms
- Remote Monitoring Systems
- FloodStop Appliance Leak Sensors
- Freeze and Freezer Alarms
- Mailbox Alerts and Security Accessories
2.2 Product Specifications
All products are described as accurately as possible. However, we reserve the right to update product specifications and features to reflect technological advancements while maintaining core functionality.
3. Ordering and Payment Terms
3.1 Order Process
- Orders are processed within 1-2 business days after payment confirmation
- During peak seasons, processing may take up to 3 business days
- Order confirmation is sent via email upon successful payment
3.2 Accepted Payment Methods
- Visa
- MasterCard
- JCB
- PayPal
3.3 Pricing and Currency
All prices are listed in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to market conditions or supplier changes.
4. Shipping and Delivery
4.1 Shipping Methods
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)
4.2 Delivery Areas
We ship globally with the exception of certain Asian countries and remote regions. Customers are responsible for any additional customs fees, taxes, or duties imposed by their country.
4.3 Delivery Timeframes
Delivery times are estimates and may vary based on destination and customs processing. Some remote areas may experience extended delivery times or may not be serviceable.
5. Returns and Refunds Policy
5.1 Return Period
15 days from the delivery date for eligible products.
5.2 Return Conditions
- Products must be unused and in original packaging
- All accessories and manuals must be included
- Return shipping is customer responsibility (except for defective items)
- 15% restocking fee applies to non-defective returns
5.3 Non-Returnable Items
Due to security and hygiene considerations, the following cannot be returned:
- Opened or installed security systems
- Products missing original packaging or accessories
- Custom-configured systems
- Activated software or digital products
- Registered or configured monitoring systems
5.4 Refund Processing
- Refunds processed within 3-5 business days after return inspection
- Issued to original payment method
- Credit card/PayPal refunds may take 3-10 business days to appear
- Original shipping costs are non-refundable (except for our errors)
6. User Responsibilities
6.1 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your account information and password.
6.2 Product Usage
Users must:
- Install and use products according to manufacturer instructions
- Ensure proper maintenance of security equipment
- Comply with local regulations regarding security device usage
- Not attempt to modify or reverse-engineer proprietary systems
6.3 Legal Compliance
Customers are responsible for ensuring that purchased products comply with local laws and regulations in their jurisdiction.
7. Intellectual Property
All content on securehousegear.com, including text, graphics, logos, images, and software, is the property of Secure House Gear or our suppliers and protected by international copyright laws.
Our product names, including “Dakota Alert,” “MURS Alert,” and “FloodStop” are trademarks and cannot be used without permission.
8. Liability Limitations
8.1 Product Liability
Secure House Gear’s liability for any claim related to our products shall not exceed the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.
8.2 Security System Limitations
While our security systems provide enhanced protection, no security system can guarantee complete protection against all threats. Proper installation, maintenance, and monitoring are essential for optimal performance.
8.3 Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.
9. Privacy and Data Protection
We respect your privacy and protect your personal information in accordance with our Privacy Policy. Payment information is processed through secure, encrypted channels.
For monitoring systems that collect data, we implement appropriate security measures to protect your information.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Arizona. Any disputes shall be resolved through negotiation, mediation, or in the courts of Maricopa County, Arizona.
11. Policy Updates
We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.
12. Contact Information
Secure House Gear
1653 Farm Meadow Drive
Phoenix, US 85034
Email: [email protected]
Response Time: 1-2 business days
Our security specialists are committed to ensuring your complete satisfaction with every product and service.
Thank you for choosing Secure House Gear for your property protection needs. Your trust in our driveway alarms, monitoring systems, and security solutions drives us to provide exceptional service at every step.